Connect with Fitbit
You can connect your profile with your Fitbit wearable by going to Connections section in your profile. From there you can click the Connect with Fitbit button to enable auto-syncing with Fitbit. Once this is done all activities which are synced from your Fitbit device will automatically be connected with your virtual challenges on sodisp.
Check Permissions on your Fitbit profile
You can verify on your Fitbit profile we have the required permission to sync from your Fitbit device. It should show "sodisp by Noctilucent" and we need to have "activity, profile, location" permissions.
Only explicitly started activities will count
Currently only activities which have been explicitly started and stopped on your Fitbit will be synced. Your daily moves which are not part of an activity will not count towards your challenge goal.
Daily Steps display on the wrong date (shifted one day)
We try to get your time zone information from your Fitbit profile to ensure we display your daily summaries based on your time zone. Sometimes, we are not able to retrieve this information and then your daily summaries might display on the wrong date. Don't worry though, they will still be applied to the correct date! It's also easy to resolve this: open the Edit Profile page, set your time zone and save. After that your daily steps will show on the correct day again.
Fitbit sometimes stops recording GPS distance
It does happen infrequently that Fitbit devices stop tracking GPS distance. When this happens you can still see your activities in your profile and the time and type of activity will be correct, but the distance will display as 0. When this happens you can try to do a hard restart or your Fitbit device. This appears to resolve this typically.
You can do a restart of your Fitbit device by following these steps:
- Connect your device to the charging cable. ...
- Press and hold the buttons on your tracker for 10 seconds.
- Release the buttons.